Hi Michiel, Thanks for your input and proposition. As for now we are in production with only one department, so people can live with that non-sense (for us :) locking system. I put a generic job that unlocks tickets so it is a way to solve this. Is it possible to receive your own e-mail address directly so that we can keep in touch for future commercial arrangement? As I am sure this system will become a new standard here at WIPO (= 1300 people). We will need some development in the near future as other Departments will go live. I tried once to create an account for the bugs thing but it didn't work. I will retry now ... Greetings Philippe Philippe Martignier Communications Division Customer Service Section Email : Philippe.Martignier@wipo.int Phone : 00 41 022 338 72 36 Building : GB II Office : 0,3 -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of otrs-request@otrs.org Sent: lundi, 4. janvier 2010 20:36 To: otrs@otrs.org Subject: otrs Digest, Vol 16, Issue 8 Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request@otrs.org You can reach the person managing the list at otrs-owner@otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: Postmaster Cron does not start after reboot (Gerrit Tamboer) 2. Clever OTRS =) (Gazizov Andrey) 3. Re: 2.4.5. bugs with lock : always locks the ticket (Michiel Beijen) 4. Re: Postmaster Cron does not start after reboot (Gordon O'Brien) ---------------------------------------------------------------------- Message: 1 Date: Mon, 04 Jan 2010 18:46:22 +0100 From: "Gerrit Tamboer" Subject: Re: [otrs] Postmaster Cron does not start after reboot To: "User questions and discussions about OTRS." Message-ID: <20100104174622.be306bb2@kerio01.halma.nl> Content-Type: text/plain; charset="utf-8" Check the cronjobs. /opt/otrs/var/cron To see if the cron is running: crontab -u -l otrs Good luck. _____ From: Gordon O'Brien [mailto:gordon.obrien@mediasquare.co.uk] To: Gordon O'Brien [mailto:gordon.obrien@mediasquare.co.uk], otrs@otrs.org Sent: Mon, 04 Jan 2010 18:40:03 +0100 Subject: [otrs] Postmaster Cron does not start after reboot Hi I am running OTRS 2.4.5 on OpenSUSE 11.1 I have a problem when the server is rebooted after updates. The Postmaster mail account will not fetch email from the configured POP3 account unless I click ?run now? or manually execute ./Cron sh start otrs Is there a way for this to automatically start after a reboot? Thanks. _____ This email message has been scanned and delivered safely by Mimecast. _____