Hi people, After a few weeks of testing the system, I had a question about the ticketview. Is it possible to use the contenttype text/html instead of text/plain? So I can view HTML mail directly with the ticketview instead of viewing the attachments. That would be very nice. Our company was, before implementing OTRS, using templates for outgoing mail. Is there a way to use them again? I would be very nice to send HTML mail ass well. Several weeks ago I already posted a message like this, but without a satisfying answer. So lets try it again. Kind Regards. Chris Reurings
Hi Chris, On Mon, Dec 22, 2003 at 04:03:09PM +0100, Reurings, Chris wrote:
After a few weeks of testing the system, I had a question about the ticketview. Is it possible to use the contenttype text/html instead of text/plain? So I can view HTML mail directly with the ticketview instead of viewing the attachments. That would be very nice.
The problem, because the page is already a text/html page. And e. g. the <body> tag can just used one time for the page... so you need to use something like iview/iframe/frame (IMO). (http://www.w3.org/TR/REC-html40/present/frames.html and http://host/otrs/index.pl?Action=AgentZoom&TicketID=224&Subaction=ShowHTMLeM...)
Our company was, before implementing OTRS, using templates for outgoing mail. Is there a way to use them again? I would be very nice to send HTML mail ass well.
Of course, you can use email templates (auto responses, std. responses) for text/plain messages.
Chris Reurings
Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
Thank for your advise, I works fine with iframes. But the second question was about HTML templates. But all mail is send as plain text. Is there a way to change it to HTML??? Thanks. Chris Reurings -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of Martin Edenhofer Sent: Monday, December 22, 2003 4:20 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] HTML e-mail Hi Chris, On Mon, Dec 22, 2003 at 04:03:09PM +0100, Reurings, Chris wrote:
After a few weeks of testing the system, I had a question about the ticketview. Is it possible to use the contenttype text/html instead of text/plain? So I can view HTML mail directly with the ticketview instead of viewing the attachments. That would be very nice.
The problem, because the page is already a text/html page. And e. g. the <body> tag can just used one time for the page... so you need to use something like iview/iframe/frame (IMO). (http://www.w3.org/TR/REC-html40/present/frames.html and http://host/otrs/index.pl?Action=AgentZoom&TicketID=224&Subaction=ShowHTMLeM ail)
Our company was, before implementing OTRS, using templates for outgoing mail. Is there a way to use them again? I would be very nice to send HTML mail ass well.
Of course, you can use email templates (auto responses, std. responses) for text/plain messages.
Chris Reurings
Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f|r Ihr OTRS System? => http://www.otrs.de/
Hi Chris, On Tue, Dec 23, 2003 at 11:20:44AM +0100, Reurings, Chris wrote:
Thank for your advise, I works fine with iframes. But the second question was about HTML templates. But all mail is send as plain text. Is there a way to change it to HTML???
Not without patching the source. (dev mailing list or ((otrs.de)))
Chris Reurings
Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
Hi, Are that multiple files, Or just one file for sending mail? If yes: which file? Or is that too complex to understand. Chris -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of Martin Edenhofer Sent: Tuesday, December 23, 2003 11:50 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] HTML e-mail Hi Chris, On Tue, Dec 23, 2003 at 11:20:44AM +0100, Reurings, Chris wrote:
Thank for your advise, I works fine with iframes. But the second question was about HTML templates. But all mail is send as plain text. Is there a way to change it to HTML???
Not without patching the source. (dev mailing list or ((otrs.de)))
Chris Reurings
Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f|r Ihr OTRS System? => http://www.otrs.de/
Hi Chris, On Tue, Dec 23, 2003 at 12:24:59PM +0100, Reurings, Chris wrote:
Are that multiple files, Or just one file for sending mail? If yes: which file? Or is that too complex to understand.
It's complex, because you also need to integrate an html editor for composing html emails. I don't know if it's too complex. However, it's nothing for the users list. .-) It's for the dev list or for ((otrs.de)).
Chris
Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
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