Where is the link to a configuration item (CI) in a ticket?
27 Mar
2008
27 Mar
'08
4:11 p.m.
Hello Otrs'ers, Just installed the OTRS 2.2.5 system with ITSM 1.1.0 Beta1 module. After having added Configuration Items, where is the link to such a CI from a Ticket, as well as for a service and SLA? This would be very useful to us. Thank you, Enrique Gonzalez. Ahora también puedes acceder a tu correo Terra desde el móvil. Infórmate pinchando aquí.
27 Mar
27 Mar
4:26 p.m.
longwave@terra.es wrote:
Just installed the OTRS 2.2.5 system with ITSM 1.1.0 Beta1 module. After having added Configuration Items, where is the link to such a CI from a Ticket, as well as for a service and SLA?
Please subscribe to the ITSM mailinglist for ITSM questions: http://lists.otrs.org/mailman/listinfo/itsm Nils Breunese.
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longwave＠terra.es -
Nils Breunese (Lemonbit)