Change the response format to MS Style instead of Unix style. See http://doc.otrs.org/1.2/en/html/configfile-responsef.html - Ronan -----Original Message----- From: Evert Meulie [mailto:evert.meulie@telio.no] Sent: 13 April 2004 09:28 Hi everyone! One of our customer service people here mentioned that all the standard replies in OTRS are always added to the bottom of the existing message. Is there a way to have them appear on top of the message instead? _____ Thames Reach Bondway Housing Association Ltd is an Industrial & Provident Society registered under the Industrial and Provident Societies Act 1965, Register No 24377R and is an exempt charity. This message and any attachments (the "message") are intended solely for the addressee(s) and are confidential. If you receive this message in error, please delete it and immediately notify the sender. Any use not in accordance with its purpose and any dissemination or disclosure, either whole or partial, is prohibited except by formal approval. The contents of this message may contain personal views which are not the views of Thames Reach Bondway, unless specifically stated. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission.