did you tried to fetch record in process_id on your otrs's mysql box ? if there is a record related to postmaster try to remove it On Wed, Sep 16, 2009 at 8:57 AM, hpsbigcat wrote:

Hi Rory,

The host was running more than 3 weeks, but the problem is still exist after reboot it. I just found "PostMasterMailbox.pl -f 1" no other processs. If any way would check this?

2009/9/15 Rory

...

It sounds like the process hung when it was running. Check your running processes and see if it is there and how long it has been running.

Rory

Support my 365 Challenge in aid of the Irish Cancer Society

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2009/9/15 hpsbigcat :

...

Hi All,

I‘m using OTRS 2.4.4 on Centos5.2. I'v setup PostMasterMailbox.pl to fetch mail every 1 minute and works fine before today. But now, the system did not fetch the mail until I run "PostMasterMailbox.pl -f 1" to force recive them. And I found some logs as : [Notice][Kernel::System::PID::PIDCreate] Can't create PID PostMasterMailbox, because it's already running ( sample.company.com/21426)!

Have someone to help me -- Hpstiger

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-- Hpstiger

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As posted in other thread for the same problem did you also read the log file generated by adding -d 2 switch ? On Thu, Sep 17, 2009 at 3:47 AM, hpsbigcat wrote:

Hi,

I did not found any record relatd to postmaster.

2009/9/16 Marco Vannini

did you tried to fetch record in process_id on your otrs's mysql box ? if

...

there is a record related to postmaster try to remove it

On Wed, Sep 16, 2009 at 8:57 AM, hpsbigcat wrote:

...

Hi Rory,

The host was running more than 3 weeks, but the problem is still exist after reboot it. I just found "PostMasterMailbox.pl -f 1" no other processs. If any way would check this?

2009/9/15 Rory

...

It sounds like the process hung when it was running. Check your running processes and see if it is there and how long it has been running.

Rory

Support my 365 Challenge in aid of the Irish Cancer Society

www.365challenge.ie

2009/9/15 hpsbigcat :

...

Hi All,

I‘m using OTRS 2.4.4 on Centos5.2. I'v setup PostMasterMailbox.pl to fetch mail every 1 minute and works fine before today. But now, the system did not fetch the mail until I run "PostMasterMailbox.pl -f 1" to force recive them. And I found some logs as : [Notice][Kernel::System::PID::PIDCreate] Can't create PID PostMasterMailbox, because it's already running ( sample.company.com/21426)!

Have someone to help me -- Hpstiger

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-- Hpstiger

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-- Hpsbigcat

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Sure, and PIDCreate is as follow. So seems that is not a file but a record in the db, but he has just checked in it. sub PIDCreate { my ( $Self, %Param ) = @_; # check needed stuff if ( !$Param{Name} ) { $Self->{LogObject}->Log( Priority => 'error', Message => 'Need Name' ); return; } # check if already exists my %ProcessID = $Self->PIDGet(%Param); if ( %ProcessID && !$Param{Force} ) { if ( $ProcessID{Created} > ( time() - 3600 ) ) { # 60 * 60 $Self->{LogObject}->Log( Priority => 'notice', Message => "Can't create PID $ProcessID{Name}, because it's already running " . "($ProcessID{Host}/$ProcessID{PID})!", ); return; } $Self->{LogObject}->Log( Priority => 'notice', Message => "Removed PID ($ProcessID{Name}/$ProcessID{Host}/$ProcessID{PID}, " . "because 1 hour old!", ); } # delete if extists $Self->PIDDelete(%Param); # sql my $Time = time(); return $Self->{DBObject}->Do( SQL => 'INSERT INTO process_id' . ' (process_name, process_id, process_host, process_create)' . ' VALUES (?, ?, ?, ?)', Bind => [ \$Param{Name}, \$Self->{PID}, \$Self->{Host}, \$Time ], ); } On Thu, Sep 17, 2009 at 11:52 AM, Rory wrote:

The PostMasterMailbox.pl script contains the following code;

# create pid lock if ( !$Opts{f} && !$CommonObject{PIDObject}->PIDCreate( Name => 'PostMasterMailbox' ) ) { print "NOTICE: PostMasterMailbox.pl is already running (use '-f 1' if you want to start it "; print "forced)!\n"; exit 1; }

There may be a file that has the PID of the PostMasterMailbox process in it which you will need to remove. Unfortunatley I don't know where this might be. i would assume somewhere in the OTRS directory structure. Look out for files like PostMasterMailbox, pid and lock.

Rory

Support my 365 Challenge in aid of the Irish Cancer Society

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2009/9/17 Marco Vannini :

...

As posted in other thread for the same problem did you also read the log file generated by adding -d 2 switch ?

On Thu, Sep 17, 2009 at 3:47 AM, hpsbigcat wrote:

...

Hi,

I did not found any record relatd to postmaster.

2009/9/16 Marco Vannini

...

did you tried to fetch record in process_id on your otrs's mysql box ?

if

...

...

there is a record related to postmaster try to remove it On Wed, Sep 16, 2009 at 8:57 AM, hpsbigcat wrote:

...

Hi Rory,

The host was running more than 3 weeks, but the problem is still exist after reboot it. I just found "PostMasterMailbox.pl -f 1" no

other

...

processs. If any way would check this?

2009/9/15 Rory

...

It sounds like the process hung when it was running. Check your running processes and see if it is there and how long it has been running.

Rory

Support my 365 Challenge in aid of the Irish Cancer Society

www.365challenge.ie

2009/9/15 hpsbigcat : > Hi All, > > I‘m using OTRS 2.4.4 on Centos5.2. I'v setup

PostMasterMailbox.pl

...

> to > fetch mail every 1 minute and works fine before today. But now, the > system > did not fetch the mail until I run "PostMasterMailbox.pl -f 1" to > force > recive them. And I found some logs as : > [Notice][Kernel::System::PID::PIDCreate] Can't create PID > PostMasterMailbox, because it's already running > (sample.company.com/21426)! > > Have someone to help me > -- > Hpstiger > >

---

...

...

...

...

...

> OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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-- Hpstiger

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-- Hpsbigcat

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cadreghino:/opt/otrs/bin # ./PostMasterMailbox.pl -d 3 readline() on closed filehandle HANDLE at /opt/otrs/Kernel/Config.pm line 144. Net::POP3>>> Net::POP3(2.28) Net::POP3>>> Net::Cmd(2.26) Net::POP3>>> Exporter(5.58) Net::POP3>>> IO::Socket::INET(1.29) Net::POP3>>> IO::Socket(1.29) Net::POP3>>> IO::Handle(1.25) Net::POP3=GLOB(0x93b2f60)<<< +OK Microsoft Exchange 2000 POP3 server version 6.0.6603.0 (****) ready. Net::POP3=GLOB(0x93b2f60)>>> USER ***** Net::POP3=GLOB(0x93b2f60)<<< +OK Net::POP3=GLOB(0x93b2f60)>>> PASS .... Net::POP3=GLOB(0x93b2f60)<<< +OK User successfully logged on. Net::POP3=GLOB(0x93b2f60)>>> STAT Net::POP3=GLOB(0x93b2f60)<<< +OK 0 0 POP3: No messages (****) Net::POP3=GLOB(0x93b2f60)>>> QUIT Net::POP3=GLOB(0x93b2f60)<<< +OK Microsoft Exchange 2000 POP3 server version 6.0.6603.0 signing off. POP3: Connection to **** closed. On Thu, Sep 17, 2009 at 2:27 PM, hpsbigcat wrote:

where do I should add "-d 2"?

2009/9/17 Marco Vannini

...

As posted in other thread for the same problem did you also read the log file generated by adding -d 2 switch ?

On Thu, Sep 17, 2009 at 3:47 AM, hpsbigcat wrote:

...

Hi,

I did not found any record relatd to postmaster.

2009/9/16 Marco Vannini

did you tried to fetch record in process_id on your otrs's mysql box ? if

...

there is a record related to postmaster try to remove it

On Wed, Sep 16, 2009 at 8:57 AM, hpsbigcat wrote:

...

Hi Rory,

The host was running more than 3 weeks, but the problem is still exist after reboot it. I just found "PostMasterMailbox.pl -f 1" no other processs. If any way would check this?

2009/9/15 Rory

...

It sounds like the process hung when it was running. Check your running processes and see if it is there and how long it has been running.

Rory

Support my 365 Challenge in aid of the Irish Cancer Society

www.365challenge.ie

2009/9/15 hpsbigcat : > Hi All, > > I‘m using OTRS 2.4.4 on Centos5.2. I'v setup PostMasterMailbox.pl to > fetch mail every 1 minute and works fine before today. But now, the system > did not fetch the mail until I run "PostMasterMailbox.pl -f 1" to force > recive them. And I found some logs as : > [Notice][Kernel::System::PID::PIDCreate] Can't create PID > PostMasterMailbox, because it's already running ( sample.company.com/21426)! > > Have someone to help me > -- > Hpstiger > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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-- Hpstiger

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-- Hpsbigcat

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Hpstiger

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ok, I will try tomorrow 2009/9/17 Marco Vannini

cadreghino:/opt/otrs/bin # ./PostMasterMailbox.pl -d 3 readline() on closed filehandle HANDLE at /opt/otrs/Kernel/Config.pm line 144. Net::POP3>>> Net::POP3(2.28) Net::POP3>>> Net::Cmd(2.26) Net::POP3>>> Exporter(5.58) Net::POP3>>> IO::Socket::INET(1.29) Net::POP3>>> IO::Socket(1.29) Net::POP3>>> IO::Handle(1.25) Net::POP3=GLOB(0x93b2f60)<<< +OK Microsoft Exchange 2000 POP3 server version 6.0.6603.0 (****) ready. Net::POP3=GLOB(0x93b2f60)>>> USER ***** Net::POP3=GLOB(0x93b2f60)<<< +OK Net::POP3=GLOB(0x93b2f60)>>> PASS .... Net::POP3=GLOB(0x93b2f60)<<< +OK User successfully logged on. Net::POP3=GLOB(0x93b2f60)>>> STAT Net::POP3=GLOB(0x93b2f60)<<< +OK 0 0 POP3: No messages (****) Net::POP3=GLOB(0x93b2f60)>>> QUIT Net::POP3=GLOB(0x93b2f60)<<< +OK Microsoft Exchange 2000 POP3 server version 6.0.6603.0 signing off. POP3: Connection to **** closed.

On Thu, Sep 17, 2009 at 2:27 PM, hpsbigcat wrote:

...

where do I should add "-d 2"?

2009/9/17 Marco Vannini

...

As posted in other thread for the same problem did you also read the log file generated by adding -d 2 switch ?

On Thu, Sep 17, 2009 at 3:47 AM, hpsbigcat wrote:

...

Hi,

I did not found any record relatd to postmaster.

2009/9/16 Marco Vannini

did you tried to fetch record in process_id on your otrs's mysql box ?

...

if there is a record related to postmaster try to remove it

On Wed, Sep 16, 2009 at 8:57 AM, hpsbigcat wrote:

...

Hi Rory,

The host was running more than 3 weeks, but the problem is still exist after reboot it. I just found "PostMasterMailbox.pl -f 1" no other processs. If any way would check this?

2009/9/15 Rory

> It sounds like the process hung when it was running. > Check your running processes and see if it is there and how long it > has been running. > > Rory > > Support my 365 Challenge in aid of the Irish Cancer Society > > www.365challenge.ie > > > > 2009/9/15 hpsbigcat : > > Hi All, > > > > I‘m using OTRS 2.4.4 on Centos5.2. I'v setup > PostMasterMailbox.pl to > > fetch mail every 1 minute and works fine before today. But now, > the system > > did not fetch the mail until I run "PostMasterMailbox.pl -f 1" to > force > > recive them. And I found some logs as : > > [Notice][Kernel::System::PID::PIDCreate] Can't create PID > > PostMasterMailbox, because it's already running ( > sample.company.com/21426)! > > > > Have someone to help me > > -- > > Hpstiger > > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > http://www.otrs.com/en/support/enterprise-subscription/ > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >

-- Hpstiger

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-- Hpsbigcat

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Hpstiger

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Hpstiger