adding to threads question, and also deleting tickets in OTRS question
First, I have a silly question. I have been posting questions to this forum and have been getting a lot of great responses. Thanks to all who have helped. My question is, when I want to reply or to add to a thread how do I do it? I would like to add my input of what I did to resolve my question and also thank that person for their help. Also, is it possible to delete already created tickets? My initial thoughts are no because pretty much everything created by an agent isn't deleted, but is there any way to get rid of or mark "invalid permanently" the tickets?
~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~> Craig Meirick, Help Desk/PC Support -- meirickc@nicc.edu Northeast Iowa Community College -- http://www.nicc.edu 1625 Highway 150, Box 400, Calmar IA 52132-0400, USA voice: (563) 562-3263, x401 -- fax: (563) 562-4361 <~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<
Craig Meirick wrote:
First, I have a silly question. I have been posting questions to this forum and have been getting a lot of great responses. Thanks to all who have helped. My question is, when I want to reply or to add to a thread how do I do it? I would like to add my input of what I did to resolve my question and also thank that person for their help.
You just hit reply in your mail client? Or how are you posting to this list?
Also, is it possible to delete already created tickets? My initial thoughts are no because pretty much everything created by an agent isn't deleted, but is there any way to get rid of or mark "invalid permanently" the tickets?
http://lists.otrs.org/pipermail/otrs/2008-February/022092.html Nils Breunese.
participants (2)
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Craig Meirick -
Nils Breunese (Lemonbit)