Hi, 1. How can I get rid of the new messages in the agent frontend? IE: "[ Ticket#: 2003111410000045 ] New message!" I've already zoomed on the ticket, but the "New message!" stays there. 2. How can I see all comments on a zoomed ticket in the agent frontend at once? I don't want to click on each customer or agent comment, I just want to scroll down and see the comments in chronological order. 3. Why is the CustomerFooter.dtl and CustomerHeader.dtl's contents included in CustomerLogin.dtl instead of a reference? Thanks, Peter
On Wednesday, November 19, 2003 1:35 AM
Peter van Rensburg
Hi,
1. How can I get rid of the new messages in the agent frontend? IE: "[ Ticket#: 2003111410000045 ] New message!" I've already zoomed on the ticket, but the "New message!" stays there.
Are you just using the "Back"-Button of your browser? If so, you need to refresh the page to avoid just viewing your cache's content. Another reason were Agent Notifications. You set these in the User Preferences.
2. How can I see all comments on a zoomed ticket in the agent frontend at once? I don't want to click on each customer or agent comment, I just want to scroll down and see the comments in chronological order.
This is not possible right now. You might use the search as a workaround.
3. Why is the CustomerFooter.dtl and CustomerHeader.dtl's contents included in CustomerLogin.dtl instead of a reference?
That's probably because most Login Pages look different than the real content pages. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
Thank you Robert for your comments. Please see my replies embedded. On Wed, 2003-11-19 at 00:52, Robert Kehl wrote:
1. How can I get rid of the new messages in the agent frontend? IE: "[ Ticket#: 2003111410000045 ] New message!" I've already zoomed on the ticket, but the "New message!" stays there.
Are you just using the "Back"-Button of your browser? If so, you need to refresh the page to avoid just viewing your cache's content. Nope, Shift+Refresh, logging in and out, closing down browser and restarting, nothing makes them go away.
Another reason were Agent Notifications. You set these in the User Preferences. I do have Follow up notification set to yes.
2. How can I see all comments on a zoomed ticket in the agent frontend at once? I don't want to click on each customer or agent comment, I just want to scroll down and see the comments in chronological order.
This is not possible right now. You might use the search as a workaround. Is this something planned for a future revision?
3. Why is the CustomerFooter.dtl and CustomerHeader.dtl's contents included in CustomerLogin.dtl instead of a reference?
That's probably because most Login Pages look different than the real content pages. Ahhh, makes sense, thanks.
Regards, Peter
Hi Peter, On Tue, Nov 18, 2003 at 04:35:25PM -0800, Peter van Rensburg wrote:
1. How can I get rid of the new messages in the agent frontend? IE: "[ Ticket#: 2003111410000045 ] New message!" I've already zoomed on the ticket, but the "New message!" stays there.
If the last article on an ticket isn't from you, then you have a new message till you added a new article (e. g. email the customer or simply add a note). See also: http://doc.otrs.org/1.1/html/glossary.html
2. How can I see all comments on a zoomed ticket in the agent frontend at once? I don't want to click on each customer or agent comment, I just want to scroll down and see the comments in chronological order.
Maybe you want: [Kernel/Config.pm] $Self->{TicketZoomExpand} = 1; [...] See also: Kernel/Config/Defaults.pm
3. Why is the CustomerFooter.dtl and CustomerHeader.dtl's contents included in CustomerLogin.dtl instead of a reference?
Like Robert wrote.
Thanks, Peter
Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
participants (3)
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Martin Edenhofer -
Peter van Rensburg -
Robert Kehl