Date: Fri, 17 Jun 2005 12:39:39 +0200 From: Christian Schoepplein Subject: Re: [otrs] RE: otrs Digest, Vol 23, Issue 20 To: "User questions and discussions about OTRS.org" Message-ID: <20050617103938.GD4664@jvc-schoeppi.schoeppi.net> Content-Type: text/plain; charset=us-ascii; x-action=pgp-signed

Hi Philippe,

On Fri, Jun 17, 2005 at 10:33:49AM +0200, Philippe Roth wrote:

...

I did it with your scripts, which I find good, and got the same result : Erreur: Need SystemAddressID! when trying to modify any option of any queue (name, subqueue, group, options and so on...).

This should meen that the backups are OK, but the database is corrupted...

I'm not sure about that yet.

Please could you send me the apache errror logs, after the error has occured again? In the logs there is more about the error and the involved modules and routines of OTRS.

Best regrads, Christian

Dear Christian, Thank you for your message. Here are the Apache's error_log after 1) Making a queue a sub queue of an other 2) Defining a queue as invalid. Many thanks in advance for your help, Philippe # cat error_log [Mon Jun 20 08:27:16 2005] [notice] LDAP: Built with OpenLDAP LDAP SDK [Mon Jun 20 08:27:16 2005] [notice] LDAP: SSL support unavailable [Mon Jun 20 08:27:17 2005] [notice] suEXEC mechanism enabled (wrapper: /usr/sbin/suexec) [Mon Jun 20 08:27:31 2005] [notice] Digest: generating secret for digest authentication ... [Mon Jun 20 08:27:31 2005] [notice] Digest: done [Mon Jun 20 08:27:31 2005] [notice] LDAP: Built with OpenLDAP LDAP SDK [Mon Jun 20 08:27:31 2005] [notice] LDAP: SSL support unavailable [Mon Jun 20 08:27:32 2005] [notice] Apache/2.0.51 (Fedora) configured -- resuming normal operations ERROR: OTRS-CGI-10 Perl: 5.8.3 OS: linux Time: Mon Jun 20 08:28:55 2005 Message: Need SystemAddressID! Traceback (18360): Module: Kernel::System::Queue::QueueUpdate (v1.45) Line: 800 Module: Kernel::Modules::AdminQueue::Run (v1.18) Line: 127 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::han dler (v) Line: 638 Module: (eval) (v1.73) Line: 184 Module: ModPerl::RegistryCooker::run (v1.73) Line: 184 Module: ModPerl::RegistryCooker::default_handler (v1.73) Line: 152 Module: ModPerl::Registry::handler (v1.99) Line: 16 ERROR: OTRS-CGI-10 Perl: 5.8.3 OS: linux Time: Mon Jun 20 08:29:37 2005 Message: Need SystemAddressID! Traceback (18356): Module: Kernel::System::Queue::QueueUpdate (v1.45) Line: 800 Module: Kernel::Modules::AdminQueue::Run (v1.18) Line: 127 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::han dler (v) Line: 638 Module: (eval) (v1.73) Line: 184 Module: ModPerl::RegistryCooker::run (v1.73) Line: 184 Module: ModPerl::RegistryCooker::default_handler (v1.73) Line: 152 Module: ModPerl::Registry::handler (v1.99) Line: 16