And on this way each customer may close/open other customer's ticket from the same queue? Or it is possible to prevent changing status of other customer's ticket? As i saw there is only two ways RO or RW of access to queue for customer. goforaman@gmail.com Sent by: otrs-bounces@otrs.org 11.05.2009 15:11 Please respond to otrs@otrs.org To otrs@otrs.org cc Subject Re: [otrs] otrs Digest, Vol 8, Issue 24 hi Yevgeniy, if u want ur 20 customer of a same company want to see each other tickets make the 20 customers with the same IDs . -- regards: Amanpreet Singh On Mon, May 11, 2009 at 5:30 PM, wrote: Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request@otrs.org You can reach the person managing the list at otrs-owner@otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Company tickets. (yevgeniy.kolesnyk@obi.ua) ---------------------------------------------------------------------- Message: 1 Date: Mon, 11 May 2009 14:27:55 +0300 From: yevgeniy.kolesnyk@obi.ua Subject: [otrs] Company tickets. To: otrs@otrs.org Message-ID: Content-Type: text/plain; charset="us-ascii" Hello all, does anyone know easier way to show to all customers all tickets than adding to "CustomerIDs" all other user IDs? It is not very convinient when you have 20 customers and with adding new you I should load setting of each customer and add there new ID and to this new customer you should add all other 20 IDs. Thanks in advance! -- Best regards, Yevgeniy -- IMPORTANT NOTICE: This email is confidential, may be legally privileged, and is for the intended recipient only. Access, disclosure, copying, distribution, or reliance on any of it by anyone else is prohibited and may be a criminal offence. Please delete if obtained in error and email confirmation to the sender.