Hi Robert, thanks for your answer. The page where I put the link

...

Customer.pl?user=name&password=key

is coded in PHP and phisically is in other Apache web server than the OTRS. Is there any way to set the ($ENV{REMOTE_USER} ? best regards Adrián

On Thursday, June 10, 2004 5:36 PM Adrián Deccico wrote:

...

I want to authenticate customers through the URL vars because I want to integrate OTRS with another system. The idea is to call customer.pl in that way Customer.pl?user=name&password=key

If it were possible for you to set the environment variable REMOTE_USER, you will want to use:

# This is an example configuration for an apache ($ENV{REMOTE_USER}) # auth. backend. Use it if you want to have a singe login through # apache http-basic-auth $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::HTTPBasicAuth'; # Note: # If you use this module, you should use as fallback the following # config settings if user isn't login through apache ($ENV{REMOTE_USER}) $Self->{LoginURL} = 'http://host.example.com/not-authorised-for-otrs.html'; $Self->{LogoutURL} = 'http://host.example.com/thanks-for-using-otrs.html';

hth,

Robert Kehl

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