Inability to save tickets.
Because most of my customers do not have an e-mail address, I changed Kernel/Config.pm such that the customer user list field parameters read: CustomerUserListFields => ['first_name', 'last_name'], and commented out the <!-- dtl:block:CustomerSearchAutoCompleteFromInvalid --> block in our custom template. However, this resulted in OTRS refusing to save any tickets until I restored the customer user list fields to: CustomerUserListFields => ['first_name', 'last_name', 'email'], even though as I mentioned almost none of the customer users in my environment have an e-mail address. Is there a way to return to the "Firstname, Last name" customer user list field set (discrding the pointless e-mail field) and still save tickets in OTRS? Robert McCarroll Systems Administration NYS Department of Civil Service
Hi, On 29.06.2010, at 14:13, McCarroll, Robert wrote:
Because most of my customers do not have an e-mail address, I changed Kernel/Config.pm such that the customer user list field parameters read:
CustomerUserListFields => ['first_name', 'last_name'],
and commented out the
<!-- dtl:block:CustomerSearchAutoCompleteFromInvalid -->
block in our custom template. However, this resulted in OTRS refusing to save any tickets until I restored the customer user list fields to:
CustomerUserListFields => ['first_name', 'last_name', 'email'],
even though as I mentioned almost none of the customer users in my environment have an e-mail address. Is there a way to return to the "Firstname, Last name" customer user list field set (discrding the pointless e-mail field) and still save tickets in OTRS?
Just look into the SysConfig -> Framwork -> Core for MX Record Check and Valid Email Syntax Check. Both needs to be disabled for your case. Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project
participants (2)
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McCarroll, Robert -
Nils Leideck - ITSM