How do I keep a copy of email in my mail server and at the same time make oTRS fetch email in its database Mujtaba Karim Customer Support Manager PixSense Inc. 172/P 3rd Floor Block-2 PECHS Tariq Road Karachi 75400 Pakistan C: 92.300.821.8601 | F: 92.21.432.2721-4 | E: mailto:mkarim@pixsense.com mkarim@pixsense.com http://www.pixsense.com/ www.pixsense.com
OTRS does not support this function, in order to achieve this (as has been pointed out previously) you need to configure your MTA to route a copy of the message to a second mailbox and use that mailbox as the backup store. Steve Mujtaba Karim wrote:
How do I keep a copy of email in my mail server and at the same time make oTRS fetch email in its database
*Mujtaba Karim*
*Customer Support Manager*
*Pix**Sense Inc.*
172/P 3rd Floor Block-2 PECHS Tariq Road Karachi 75400 Pakistan**
* C:* 92.300.821.8601* | **F:* 92.21.432.2721-4* | **E:** mkarim@pixsense.com mailto:mkarim@pixsense.com* www.pixsense.com http://www.pixsense.com/
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there is a BCC option for all new tickets in sysconfig where you could take all incoming mails from the postmasterpop3 account and recieve tickets in OTRS and send a mail to another address for archival blah. just need a second pop account. HTH, -Andy Lubel -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Steven Carr Sent: Friday, October 26, 2007 5:33 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] help with Fetch OTRS does not support this function, in order to achieve this (as has been pointed out previously) you need to configure your MTA to route a copy of the message to a second mailbox and use that mailbox as the backup store. Steve Mujtaba Karim wrote:
How do I keep a copy of email in my mail server and at the same time make oTRS fetch email in its database
*Mujtaba Karim*
*Customer Support Manager*
*Pix**Sense Inc.*
172/P 3rd Floor Block-2 PECHS Tariq Road Karachi 75400 Pakistan**
* C:* 92.300.821.8601* | **F:* 92.21.432.2721-4* | **E:** mkarim@pixsense.com mailto:mkarim@pixsense.com* www.pixsense.com http://www.pixsense.com/
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participants (3)
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Andy Lubel -
Mujtaba Karim -
Steven Carr