I want to customize the "Customer Information" table shown in the right hand side of the AgentTicketZoom view. Right now it's retrieving the Customer Info from LDAP; what I want to do is add some custom hyperlinks to other systems which would enable the Agent to reset passwords etc. AgentTicketZoom.dtl contains: <div class="WidgetSimple"> <div class="Header"> <h2>$Text{"Customer Information"}</h2> </div> <div class="Content"> # show customer info table <!-- dtl:block:CustomerTable --> $Data{"CustomerTable"} <!-- dtl:block:CustomerTable --> </div> </div> So basically I want to amend $Data{"CustomerTable"} somehow. How? -- Ralf Hildebrandt Charite Universitätsmedizin Berlin ralf.hildebrandt@charite.de Campus Benjamin Franklin http://www.charite.de Hindenburgdamm 30, 12203 Berlin Geschäftsbereich IT, Abt. Netzwerk fon: +49-30-450.570.155