Noob - customising Customer User fields
Hello Everyone, As I'm a noob to otrs, I hope you don't mind this very basic question. I'm wanting to add some phone fileds to the Customer User panel, as per the first steps documentation. I've added three fields to the database table for Cellphone, Direct, and switchboard, and am looking at the "CustomerUser stuff" section of Defauls.pm, which is quite long. I want to keep my Config.pm as simple and short as possible, so the question is: To make ANY changes in a given section, does the WHOLE section need to be present in Config.pm, or do ONLY the lines which differ from the default setup need to be there (for me just the Map array)? Thanks for your answer :-) Cheers! Marius
I'm wanting to add some phone fileds to the Customer User panel, as per the first steps documentation. I've added three fields to the database table for Cellphone, Direct, and switchboard, and am looking at the "CustomerUser stuff"
The complete configuration change is located in Chapter 11 (11.2 to be specific, I think?) of the documentation. http://doc.otrs.org/2.3/en/html/x1638.html
Hi again, Thanks for the link. I still can't see exactly how much of the section from Defaults.pm needs to be loaded into Config.pm. I have the functionality working correctly by copying the whole of the "CustomerUser stuff" section, but the question was if I can get away with less (i.e only the settings which differ from the (hidden) defaults. Config.pm will get very long if each section with one non-default setting needs to be present in its entirity. The documentation only mentions the Map array itself, but this is clearly too little. Cheers! Marius LQ Marshall wrote:
I'm wanting to add some phone fileds to the Customer User panel, as per the first steps documentation. I've added three fields to the database table for Cellphone, Direct, and switchboard, and am looking at the "CustomerUser stuff"
The complete configuration change is located in Chapter 11 (11.2 to be specific, I think?) of the documentation.
http://doc.otrs.org/2.3/en/html/x1638.html
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participants (2)
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LQ Marshall -
Marius Schrecker