RT - Christian - OpenSUSE wrote:

I am new to Linux, Open SUSE 10.2 to be specific so please bare with:

The issue I am having is that OTRS's Cron Jobs are not running, specifically not getting any new mail into the RAW queue.

When I look into starting the jobs, here's what I get:

rt:/opt/otrs/bin # sudo -u otrs ./Cron.sh start otrs Nocronjobs in /ver/cron found! * Check the $HOME (/etc/passwd) of the OTRS user. It must be in the root dir of your OTRS system (e.g. /opt/orts).

rt:/opt/otrs/bin # crontab -l -u otrs no crontab for otrs rt:/opt/otrs/bin #

Trying a different approach results in the same:

rt:/opt/otrs/bin # su otrs rt:/opt/otrs/bin # ./Cron.sh start Nocronjobs in /ver/cron found! * Check the $HOME (/etc/passwd) of the OTRS user. It must be in the root dir of your OTRS system (e.g. /opt/orts).

What I have noticed in reviewing the otrs docs is something is wrong with the "su otrs" user. I am guessing i should have a rt:/bin $ result after using the su command.

How did you install OTRS? Are you sure the error messages are mentioning /ver/cron? I'm pretty sure you have no /ver on your system, sure it isn't /var? And what is the homedir of the otrs user (aka what's the output of 'grep otrs /etc/passwd')? You can run 'whoami' to check what user you are running as at any given moment. Nils Breunese.