Couple of request based statistical ideas: ==================================== Total number of tickets per queue per week / month Total number of accounted units per queue per week / month Total number of completed (successful / unsuccessful) tickets per week/month An easy way to limit the items graphed in the charts. Total number of tickets worked on by each tech per week /month Average time it takes for tickets to go from open to close by queue ==================================== ********************************* Jake Covert Infrastructure Analyst Electronic Data Systems PSIC Support Group (586) 986-9698 Work (586) 518-3859 Pager http://www.eds.com ********************************* -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Bühler. Kai Sent: Tuesday, March 23, 2004 8:56 AM To: User questions and discussions about OTRS. Subject: AW: [otrs] feature request: query "time_accounting" for all ticketsofcustomer x Hello, we also discussed the statistics some weeks ago with Martin Edenhofer and we think we will enhance the statistics part in the next weeks and contribute our work to the OTRS product. Feel free to send us your ideas or requests you would like to see in otrs-stats part. Kai Buehler -----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]Im Auftrag von Robert Kehl Gesendet: Montag, 22. März 2004 20:16 An: User questions and discussions about OTRS. Betreff: Re: [otrs] feature request: query "time_accounting" for all ticketsofcustomer x On Monday, March 22, 2004 3:10 PM Stephan Lauffer wrote:

we would like to have the count of all time units from customer x per month. maybe there are other otrs users who would like to have such a feature (hope so!). ;)

Yes, we would very much like to see more statistical brain in OTRS, too. Alas, it usually doesn't make it to Prio 1, as Statistics will always stay a bit outside the main focus of a Ticket Request System. We are looking forward to any sense-making contributions to the community and will try to integrate them asap. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/