Hi Ali, I think one possible solution could be using ACL's: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=5&ItemID=68 The second example shows how to allow ticket to close in the 'Raw' Queue (and remove the close link). I think you should use the action AgentTicketClose => 0, restricted to your staff. Hope it helps, Luis Miguel Navas 2008/10/30 Ali Jawad

Hi I need to prevent my staff from deleting messages from the queues, how can I do that ? Thanks

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