Maurer, Hermann wrote:

Hi Jason,

please set 'Follow Up Option' to 'reject' in the settings of the appropriate queue.

Gruß/Regards, Hermann Maurer

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-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jason Joines Sent: Tuesday, September 12, 2006 9:52 PM To: otrs@otrs.org Subject: [otrs] auto reject in OTRS 1.3

I'm using OTRS 1.3 on SuSE 9.1. "auto reply" works fine with custom reply but "auto reject" does not work even with the "default reject" message. Instead of a rejection message being sent when a user replies to a closed ticket, the ticket is just reopened. Any suggestions?

Jason Joines

Thanks, that did the trick. Jason ===========