So that customers see more of the original message that they originally sent. In the following example the default six lines is not enough: Your Help Desk ticket number is : 2005051910000393 and is recorded in the subject heading of this email You wrote: > > Computer model: > Operating System: > Software: > Phone ext: > Room No: Your e-mail will be answered by a human asap PSD's IT Team Any help appreciated Rajendrakumar Varsani Rajendrakumar.varsani@psd.defra.gsi.gov.uk York, UK Department for Environment, Food and Rural Affairs (Defra) This email and any attachments is intended for the named recipient only. If you have received it in error you have no authority to use, disclose, store or copy any of its contents and you should destroy it and inform the sender. Whilst this email and associated attachments will have been checked for known viruses whilst within Defra systems we can accept no responsibility once it has left our systems. Communications on Defra's computer systems may be monitored and/or recorded to secure the effective operation of the system and for other lawful purposes. The original of this email was scanned for viruses by the Government Secure Intranet (GSi) virus scanning service supplied exclusively by Energis in partnership with MessageLabs. On leaving the GSi this email was certified virus-free