Hello, I'd like to know if is there a way I can make customers give some feedback about the way the ticket has been solved. I was thinking about 3 checkboxes to grade the ticket... happy, acceptable, bad... or something like that... maybe a module I can install on otrs... Thanks in advance for any idea. Carlos Cardona.
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Carlos A Cardona Gomez Sent: Thursday, February 28, 2008 11:31 AM To: otrs@otrs.org Subject: [otrs] Ticket Grading Hello, I'd like to know if is there a way I can make customers give some feedback about the way the ticket has been solved. I was thinking about 3 checkboxes to grade the ticket... happy, acceptable, bad... or something like that... maybe a module I can install on otrs... Thanks in advance for any idea. Carlos Cardona. _______________________________________________ [mjn] There is a survey module.
participants (2)
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Carlos A Cardona Gomez -
Mark Nernberg