SOAP API no autoresponse

23 Sep 2009

      Hi List!
I want to open otrs tickets with API with this php-script:

<pre>

 <?php

		$otrs_subject = "test";
		$otrs_queue = $Queue;
		$otrs_from = "service@domain.com";
		$otrs_email = "pp@gmail.com";
		$otrs_user = "api";
		$otrs_pass = "xxxxx";
		$otrs_url = "http://otrs.domain.com/otrs/rpc.pl";
		$otrs_queue = "Technik";

		$otrs_customerid = $otrs_from;
		$otrs_customeruser = $otrs_from;
		$otrs_userid = 12;   # your OTRS-Userid, varies of course in every
installation
		$otrs_message = "Test";

		$soapclient = new SoapClient(null, array('location'  => $otrs_url,
					    'uri'       => "Core",
					    'trace'     => 1,
					    'login'     => $otrs_user,
					    'password'  => $otrs_pass,
					    'style'     => SOAP_RPC,
					    'use'       => SOAP_ENCODED));

		# creating a ticket number
		$ticketnr = $soapclient->__soapCall("Dispatch", array($otrs_user,
$otrs_pass, "TicketObject", "TicketCreateNumber"));

		#php changes long numbers to 123E+10 notation to prevent this screwing
up our ticketnumbers we convert notation
		#it into normal plain numbers. but only if not string, because
sometimes you have a string addition like XY123 on your
		#ticket numbers
		if(! is_string($ticketnr) ) $ticketnr = number_format($ticketnr,0,
'.', '');

		// # create the new ticket

		$ticketid = $soapclient->__soapCall("Dispatch", array($otrs_user,
$otrs_pass, "TicketObject", "TicketCreate",
											      "TN", $ticketnr,
											      "Title", $otrs_title,
											      "Queue", $otrs_queue,
											      "Lock" , "unlock",
											      "PriorityID", 3,
											      "State" , "new",
											      "CustomerId", $otrs_customerid,
											      "CustomerUser", $otrs_userid,
											      "OwnerID" , $otrs_userid,
											      "UserID", $otrs_userid
									       ));

		$articleid = $soapclient->__soapCall("Dispatch", array($otrs_user,
$otrs_pass, "TicketObject", "ArticleSend",
						    "TicketID"         , $ticketid,
						"ArticleType"      , "email-external",  # email-external|
email-internal|phone|fax|...
						"SenderType"      , "agent", # agent|system|customer
						"From"             , $otrs_from,
						"To"               , $otrs_email,
						"Subject"          , "[Ticket#".$ticketnr."] ".$otrs_subject,
						"Body"             , $otrs_message,
						"ContentType"      , "text/plain; charset=utf-8",
						"Charset"          , "utf-8",
						"HistoryType"      , "EmailCustomer", # EmailCustomer|Move|
AddNote|PriorityUpdate|WebRequestCustomer|...
						"HistoryComment"   , "generated by OTRSInterface-Class",
						"UserID"           , $otrs_userid,
						"NoAgentNotify"    , 0, # if you don't want to send agent
notifications
						"Type"             , "text/plain",
						"Loop"             , 0 # auto reject|auto follow up|auto follow
up|auto remove
						));

?>

This script works, but otrs do not send autoresponse which I setup in
OTRS-webpanel.
when I open ticket with sending normal email to that queue,
customers gets wonderful auto reply from OTRS.

Is it possible that OTRS-API send autoreply to that customer which I
setup in OTRS?

Viele Gruesse,
Peter
-- 
Peter 

Peter Padberg

Peter Padberg

tags

participants (1)