Can no one help with this? ---------- Forwarded message ---------- Date: Fri, 16 Nov 2007 05:46:23 -0800 (PST) From: Eric Leung To: otrs@otrs.org Subject: Problems with emailing from fresh install of OTRS 2.2.4 Hello We had been using OTRS 1.3.2 for a long time and decided to go to 2.2. I installed it on another Linux machine (php5, mysql5), went through the config, set up a few users, queues and answers like our 1.3.2 setup. When I open the sample ticket that comes with a fresh OTRS install and try to respond via email, I get the following: ----------------------- Software error: Unrecognised line: OTRS Feedback at ../..//Kernel/Modules/AgentTicketCompose.pm line 587 For help, please send mail to the webmaster (webadmin@orgear.com), giving this error message and the time and date of the error. ------------------------ I get a similar error when just trying to create a new email ticket: -------------------------- Software error: Unrecognised line: otrs@orgear.com at ../..//Kernel/Output/HTML/ArticleComposeSign.pm line 54 For help, please send mail to the webmaster (webadmin@orgear.com), giving this error message and the time and date of the error. ---------------------------- Where could the trouble be? -- Eric