Since I have upgraded OTRS to version 1.2.2, I have noticed that when I send a reply email back to our customers by using the "Empty Answer" option it takes a few weeks before the message gets delivered to the customer. Is there a setting somewhere that I need to change? Thanks. Regards, Thau.
On Thursday, March 18, 2004 2:58 AM
Thau Thai
Since I have upgraded OTRS to version 1.2.2, I have noticed that when I send a reply email back to our customers by using the "Empty Answer" option it takes a few weeks before the message gets delivered to the customer. Is there a setting somewhere that I need to change? Thanks.
No, sorry. Have you had a look at the SMTP server? I guess there must be something wrong there. What is your definition of weeks, is it "a multiple of 7 days", too? ;-)) Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
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Thau Thai