Hi I'm trying to set up OTRS using 3 virtual hosts: - helpdesk.aaa.aa -> for customers - support.aaa.aa -> for agents - faq.aaa.aa -> for the faq This way it will be easier for normal people to access it. I've changed nothing when it comes to where OTRS installs the files, so all the.pl-files are still in the same directory. So far i've managed to only access the pages using a direct link: helpdesk.aaa.aa/customer.pl or support.aaa.aa/index.pl. If i try just helpdesk.aaa.aa or support.aaa.aa it gives me "You don't have permission to access / on this server." Here's my virtualhosts config from httpd.conf: ScriptAlias / "/opt/otrs/bin/cgi-bin/" Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" ServerName helpdesk.aaa.aa DirectoryIndex customer.pl DocumentRoot "/opt/otrs/bin/cgi-bin" <location helpdesk.aaa.aa> AllowOverride All SetHandler perl-script PerlResponseHandler ModPerl::Registry PerlOptions +ParseHeaders Options All </location> </VirtualHost> Can anyone help me with this? Regards Espen Stefansen Institute of Marine Research