Hello, On Thu, Aug 10, 2006 at 10:17:33AM -0700, Cota Antonio wrote:

Someone could give me tips about configuration of OTRS for compliant with Incident, problem and change management?

Facts such a Users and groups to be created and so on.

There will be an OTRS module that fits the needs you specified in end 2006, certification will be done also 2006 or in the beginning of 2007. Please writ a message to info@otrs.com for more to get more infos about OTRS and ITIL. Kind regards, Christian -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!