We have just upgraded to 1.1.0 RC1 (from Beta 0.5 !) and things all work fine but one difference which we noticed is that you can no longer update the customerId if you are not the ticket owner. Is there any way to configure this to allow non-owner changes again? We frequently assign tickets to people before setting the customerid. Also I think I found a bug in the Ticket status view. If you sort by Age descending then the most recent ticket is omitted from the results and the 1st ticket is actually the 2nd most recent ticket. -- Phil Davis IT Action
Hi Phil, On Thu, Apr 17, 2003 at 07:20:13PM +0100, Phil Davis wrote:
We have just upgraded to 1.1.0 RC1 (from Beta 0.5 !) and things all work fine but one difference which we noticed is that you can no longer update the customerId if you are not the ticket owner.
Is there any way to configure this to allow non-owner changes again? We frequently assign tickets to people before setting the customerid.
You are right. I removed it (-=> compat. to OTRS 0.5 and 1.0). -=> In OTRS 1.2 you will have config options for this.
Also I think I found a bug in the Ticket status view. If you sort by Age descending then the most recent ticket is omitted from the results and the 1st ticket is actually the 2nd most recent ticket.
Thanks! Fixed. :)
Phil Davis IT Action
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "The number of Unix installations has grown to 10, with more expected." The Unix Programmer's Manual, 2nd Edition, June 1972
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Phil Davis