
I'm not sure if I've asked this before, but here is my request: I would like to have a link to our FAQ, but have the link specify the category of articles to show. So I could offer on my main support page links that say: Click here for questions about Apples Click here for questions about Oranges Click here for questions about Grapes Right now our users click a link to the entire FAQ, which can be daunting and confusing to the customer. -- Wes Plate Automatic Duck, Inc. http://www.wesplate.com http://www.automaticduck.com

On Mon, 08 Nov 2004 08:04:54 -0800, Wes Plate
I'm not sure if I've asked this before, but here is my request:
I would like to have a link to our FAQ, but have the link specify the category of articles to show.
So I could offer on my main support page links that say:
Click here for questions about Apples Click here for questions about Oranges Click here for questions about Grapes
Right now our users click a link to the entire FAQ, which can be daunting and confusing to the customer.
Add the following values to the query string: Action=FAQ Subaction=Search CategoryIDs=CategoryID Like so: http://server/otrs/index.pl?Action=FAQ&Subaction=Search&CategoryIDs=1 You can find the CategoryIDs of the various queues with the following sql: select id,name from faq_category or you can pull up your main FAQ page and view source. Look for the option select that is populated with the faq categories and look for the "value". Hth, Tyler Hepworth

On 11/8/04 8:29 AM, "Tyler Hepworth" wrote:
Add the following values to the query string:
Action=FAQ Subaction=Search CategoryIDs=CategoryID
Awesome! Thanks. -- Wes Plate Automatic Duck, Inc. http://www.wesplate.com http://www.automaticduck.com
participants (2)
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Tyler Hepworth
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Wes Plate