500 Internal Server Error (Premature end of script headers) - why ?

** Reply Requested by 4/4/2004 (Sunday) ** Hello! Trying to install OTRS 1.2.2 on ALT Linux system with apache 1.3.29. I've done everything needed (I already used to install OTRS 1.2.1 on Red Hat 9 successfully). And I didn't forget to set all needed permissions with SetPermissions.sh script. The start pages (index.pl/customer.pl) are opened without problems, but any action on them (login/register new user) cause "500 Internal Server Error". After this the following lines are added to apache error_log: [Mon Apr 5 17:09:28 2004] [error] [client *.*.*.*] Premature end of script headers: /opt/otrs/bin/cgi-bin/index.pl Invalid argument at /opt/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 152. All needed modules seem to be present: #bin/otrs.checkModules Can't stat /usr/local/lib/perl5/site_perl/5.8.3/i386-linux: No such file or directory at ./otrs.checkModules line 41 Can't stat /usr/local/lib/perl5/site_perl/5.8.3: No such file or directory at ./otrs.checkModules line 41 Can't stat /usr/local/lib/perl5/site_perl: No such file or directory at ./otrs.checkModules line 41 CGI ... ok Date::Pcalc ... ok DBI ... ok DBD::mysql ... ok Digest::MD5 ... ok Email::Valid ... ok IO::Scalar ... ok IO::Wrap ... ok MIME::Base64 ... ok MIME::Tools ... ok Mail::Internet ... ok Net::DNS ... ok Net::POP3 ... ok Net::LDAP ... ok Net::SMTP ... ok Authen::SASL ... ok GD ... ok GD::Text ... ok GD::Graph ... ok GD::Graph::lines ... ok GD::Text::Align ... ok I've did nothing to Kernel/Config.pm except most necessary customizations. BTW, installer.pl made all its tasks without errors. Thank you in advance for any support. WBR, Andrej

On Monday, April 05, 2004 5:05 PM
****** ********
The start pages (index.pl/customer.pl) are opened without problems, but any action on them (login/register new user) cause "500 Internal Server Error". After this the following lines are added to apache error_log: [Mon Apr 5 17:09:28 2004] [error] [client *.*.*.*] Premature end of script headers: /opt/otrs/bin/cgi-bin/index.pl Invalid argument at /opt/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 152.
It seems your system isn't ready to use IPC for session management. Try this setting in Config.pm: $Self->{SessionModule} = 'Kernel::System::AuthSession::FS'; hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
participants (2)
-
****** ********
-
Robert Kehl