Default priority on email tickets
Hi, We changed the priority names from the default to our own values. When a email ticket is read via POP3 it is looking for a specific priority name: "3 normal". How can I make the POP3 import use another priority name? Mon Feb 9 14:26:02 2009 error OTRS-PMAccount-10 POP3: Can't process mail, see log sub system (/opt/otrs/var/spool/problem-email-09b8141d6e2f5f7593ec07c964dfe906, report it on http://bugs.otrs.org/)! Mon Feb 9 14:26:02 2009 error OTRS-PMAccount-10 No PriorityID (invalid Priority Name?)! Mon Feb 9 14:26:02 2009 error OTRS-PMAccount-10 No Priority for 3 normal found! -- -Deon _____________________________________________________ TruTeq Wireless (Pty) Ltd. | Tel: +27 (0)12 667 1530 http://www.truteq.co.za | Fax: +27 (0)12 667 1531 "People often find it easier to be a result of the past than a cause of the future."
Get the PostMaster Filter set the Prio at --> Sender contains '@'. Greets Daniel -----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Deon van der Merwe Gesendet: Montag, 9. Februar 2009 13:54 An: otrs@otrs.org Betreff: [otrs] Default priority on email tickets Hi, We changed the priority names from the default to our own values. When a email ticket is read via POP3 it is looking for a specific priority name: "3 normal". How can I make the POP3 import use another priority name? Mon Feb 9 14:26:02 2009 error OTRS-PMAccount-10 POP3: Can't process mail, see log sub system (/opt/otrs/var/spool/problem-email-09b8141d6e2f5f7593ec07c964dfe906, report it on http://bugs.otrs.org/)! Mon Feb 9 14:26:02 2009 error OTRS-PMAccount-10 No PriorityID (invalid Priority Name?)! Mon Feb 9 14:26:02 2009 error OTRS-PMAccount-10 No Priority for 3 normal found! -- -Deon _____________________________________________________ TruTeq Wireless (Pty) Ltd. | Tel: +27 (0)12 667 1530 http://www.truteq.co.za | Fax: +27 (0)12 667 1531 "People often find it easier to be a result of the past than a cause of the future." _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Hi Daniel, Obee, Daniel wrote:
Get the PostMaster Filter set the Prio at --> Sender contains '@'.
AHA! Thanks allot. -- -Deon _____________________________________________________ TruTeq Wireless (Pty) Ltd. | Tel: +27 (0)12 667 1530 http://www.truteq.co.za | Fax: +27 (0)12 667 1531 Yellow lane driving clarified: http://www.transport.gov.za/comm-centre/qanda/questions/97assem_oral.html#qo...
participants (2)
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Deon van der Merwe -
Obee, Daniel