Hello On one of our last big projects we felt the need for a "post-it style sticky note" which is displayed on top of the ticket so that it is read immediately and first by everyone viewing the ticket. Example uses would be Host/Login/Password for a "configure a server ticket" which you often have to lookup or a note saying "VIP, handle with extreme care!" which has been added by the management to a technicians ticket. bye, -christian- -- Christian Hammers WESTEND GmbH | Internet-Business-Provider Technik CISCO Systems Partner - Authorized Reseller Lütticher Straße 10 Tel 0241/701333-11 ch@westend.com D-52064 Aachen Fax 0241/911879