Removing ticket from command line
Hi there, in my OTRS web panel I see two emails that, I think, have a strange format: in fact, when I click on it, OTRS session is instantly closed. For this, I cannot close the ticket associated with them. I tried to access OTRS from another PC, different Operating System and different Internet Browser, but the behaviour is the same. Is there a way to remove them from command line ? Regards Fiorenza Meini -- Spazio Web S.r.l. V. Dante, 10 13900 Biella Tel.: +39 015 2431982 Fax.: +39 015 2522600 Numero d'Iscrizione al Registro Imprese presso CCIAA Biella, Cod.Fisc.e P.Iva: 02414430021 Iscriz. REA: BI - 188936 Cap. Soc.: €. 30.000 i.v.
Hi.
Am 25.06.15 09:40 schrieb "otrs-bounces@otrs.org im Auftrag von Fiorenza Meini" unter
in my OTRS web panel I see two emails that, I think, have a strange format: in fact, when I click on it, OTRS session is instantly closed. For this, I cannot close the ticket associated with them.
I tried to access OTRS from another PC, different Operating System and different Internet Browser, but the behaviour is the same.
Is there a way to remove them from command line ?
Probably not. But you should be able to do a bulk action on them?! Regards — Jan Dreyer
Hi,
in
Hi there, in my OTRS web panel I see two emails that, I think, have a strange format: in fact, when I click on it, OTRS session is instantly closed. For this, I cannot close the ticket associated with them.
I tried to access OTRS from another PC, different Operating System and different Internet Browser, but the behaviour is the same.
Is there a way to remove them from command line ?
Regards
Fiorenza Meini
-- Perl / OTRS development: http://perl-services.de OTRS AddOn repository: http://opar.perl-services.de
Il 25/06/2015 11:17, Renee B ha scritto:
Hi,
in
/bin/ you can find the otrs.TicketDelete.pl script. Just run
cd
perl bin/otrs.TicketDelete.pl --TicketID #1 #2 (where #1 and #2 are the IDs of the tickets)
Renée
Thank you very much, it worked. Regards Fiorenza -- Spazio Web S.r.l. V. Dante, 10 13900 Biella Tel.: +39 015 2431982 Fax.: +39 015 2522600 Numero d'Iscrizione al Registro Imprese presso CCIAA Biella, Cod.Fisc.e P.Iva: 02414430021 Iscriz. REA: BI - 188936 Cap. Soc.: €. 30.000 i.v.
participants (3)
-
Fiorenza Meini -
Jan.Dreyer＠bertelsmann.de -
Renee B