Andy, My sendmail config on the local machine is OK, so is the sysconfig ... In fact, agents receive notifications only if one agent changes the owner of one ticket (the new owner receives an email notification). In the other cases (creation of a ticket, changes of the status of a ticket, ...), there are no email notification sent to the agents in the same queue or to the owner of the ticket. Ben On 8/29/06 13:27 PM, "Andy Lubel" andy.lubel@gtsi.com wrote :

Check your sendmail config on the local machine or set the sysconfig to use an external SMTP server. Let us know if you still have issues after looking at those parts. -Andy

On 8/29/06 12:49 PM, "Benoit Brizion" wrote: Hi everybody, I've installed OTRS on Linux but I've got a problem : the system don't send notifications to agents ... in spite of 'Yes' settings in the queues management panel and in the users management panel.

Can anyone help me ? Thank you

Ben