Ticket state: "testing", state type: "open"
Hello, I have created the following ticket state via State management in Admin: Name: testing State type: open When I set a ticket state to "testing" it is not shown together with open tickets, but with closed tickets instead in both customer and agent interfaces. What am I doing wrong? Could it be some bug? Thank Tou for help. -- mv
On Mon, May 23, 2011 at 3:17 PM, Marius Vaitiekunas
Hello,
I have created the following ticket state via State management in Admin: Name: testing State type: open
When I set a ticket state to "testing" it is not shown together with open tickets, but with closed tickets instead in both customer and agent interfaces. What am I doing wrong? Could it be some bug? Thank Tou for help.
I do not know how, but it started working.. Maybe cache or something.. Strange :)
participants (1)
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Marius Vaitiekunas