Hi Wes, | My ticket number rolled from 1099 to 10100 today, I wanted it to roll to | 1100. I had the MinCounterSize set to 2, now I have it set to 1. But it | still is five characters long (10101...). | | $Self->{'TicketNumberGenerator::AutoIncrement::MinCounterSize'} = 1; | | Can my number not be only four characters long? It would be possible. The first part of the ticket number is the SystemID. Your SystemID is currently 10. Set it to 1 (Kernel/Config.pm) and you will have 1100. -=> But maybe you will run in follow up problems for old ticket. Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson