Hi all, is it possible, that a Customer gets a retourn Emails (with the Trouble Ticket Number) when he sends an request to the OTRS TTS? We are running otrs-2.2.5 on FreeBSD 7.0-STABLE thanks in advance Richard -- Richard Gliebe Information Services Fachhochschule Vorarlberg GmbH / University for Applied Science Hochschulstrasse 1 A-6850 Dornbirn T: +43 5572 792 2207 M: richard.gliebe@fhv.at W: www.fhv.at FN 165415 h, LG Feldkirch
Richard Gliebe wrote:
is it possible, that a Customer gets a retourn Emails (with the Trouble Ticket Number) when he sends an request to the OTRS TTS?
We are running otrs-2.2.5 on FreeBSD 7.0-STABLE
See the documentation on 'Auto answers': http://doc.otrs.org/2.2/en/html/x947.html Nils Breunese.
On Aug 11, 2008, at 2:28 PM, Nils Breunese (Lemonbit) wrote:
Richard Gliebe wrote:
is it possible, that a Customer gets a retourn Emails (with the Trouble Ticket Number) when he sends an request to the OTRS TTS?
We are running otrs-2.2.5 on FreeBSD 7.0-STABLE
See the documentation on 'Auto answers': http://doc.otrs.org/2.2/en/html/x947.html
I've defined some AutoResponses for the Raw Queue in the admin Area [ Queue <-> Auto Responses Management ] like: Raw * default follow up (after a ticket follow up has been added) (auto follow up) * default reply (after new ticket has been created) (auto reply/new ticket) * default reject (after follow up and rejected of a closed ticket) (auto reject) But when I send a new Request to the OTRS TTS, the new Request is in the Raw Queue, but I don't get a AutoAnswer from the ORTS TTS. Manuell replay from the Raw Queue works fine. Compose Answer (email): • empty answer any hints? Thanks in advance Richard
Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
-- Richard Gliebe Information Services Fachhochschule Vorarlberg GmbH / University for Applied Science Hochschulstrasse 1 A-6850 Dornbirn T: +43 5572 792 2207 M: richard.gliebe@fhv.at W: www.fhv.at FN 165415 h, LG Feldkirch
On Aug 12, 2008, at 9:26 AM, Richard Gliebe wrote: any hints? (see below) thanks Richard
On Aug 11, 2008, at 2:28 PM, Nils Breunese (Lemonbit) wrote:
Richard Gliebe wrote:
is it possible, that a Customer gets a retourn Emails (with the Trouble Ticket Number) when he sends an request to the OTRS TTS?
We are running otrs-2.2.5 on FreeBSD 7.0-STABLE
See the documentation on 'Auto answers': http://doc.otrs.org/2.2/en/html/x947.html
I've defined some AutoResponses for the Raw Queue in the admin Area [ Queue <-> Auto Responses Management ] like:
Raw * default follow up (after a ticket follow up has been added) (auto follow up) * default reply (after new ticket has been created) (auto reply/new ticket) * default reject (after follow up and rejected of a closed ticket) (auto reject)
But when I send a new Request to the OTRS TTS, the new Request is in the Raw Queue, but I don't get a AutoAnswer from the ORTS TTS.
Manuell replay from the Raw Queue works fine.
Compose Answer (email): • empty answer
any hints?
Thanks in advance Richard
Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
-- Richard Gliebe Information Services Fachhochschule Vorarlberg GmbH / University for Applied Science
Hochschulstrasse 1 A-6850 Dornbirn T: +43 5572 792 2207 M: richard.gliebe@fhv.at W: www.fhv.at FN 165415 h, LG Feldkirch
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
-- Richard Gliebe Information Services Fachhochschule Vorarlberg GmbH / University for Applied Science Hochschulstrasse 1 A-6850 Dornbirn T: +43 5572 792 2207 M: richard.gliebe@fhv.at W: www.fhv.at FN 165415 h, LG Feldkirch
participants (2)
-
Nils Breunese (Lemonbit) -
Richard Gliebe