David, Thank you for directing me to a solution. Slowly, I'm getting the hang of it. Yalu From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of David Holder Sent: maandag 21 december 2009 11:31 To: User questions and discussions about OTRS. Subject: Re: [otrs] No customer notifications sent Hi Yalu, When mentioning notifications to the customer, are you talking about notifications that a new ticket has been created, or some other kind of event? If it's a notification regarding a new ticket, have you checked that you have an autoresponse set on that specific queue? in OTRS go to Admin > Auto Responses <-> Queue. If this has already been set up, have you checked your log for clues? Regards, David On Sat, Dec 19, 2009 at 8:05 PM, Yalu wrote: Hi all, I'm trying to setup an OTRS based ticketing system for my company (v2.4.4 on Windows 2003 SP2r2). I've already created some groups, roles and queues for testing purposes. I'm using my corporate AD as an customer & agent LDAP backend. Everything seems to work quite fine so far, except for the fact that no notification mails are being sent to the originator customer, Although all necessary properties are correctly retrieved from AD (including mail address). Also, logging does not indicate any mails being sent On the bright side: notifications to agents are being sent as expected as are (queue)responses to the customer. Hope anyone can help me out. Greetings, Yalu --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/