otrs for project mamagement?
Anyone using otrs for project management? Any and all feedback welcomed. Ted
Quoting Ted Kaczmarek
Anyone using otrs for project management? Any and all feedback welcomed.
Hi there, not currently. I'm having a hard time as it is convincing the people here to use OTRS over Cerberus/Eventum. At the moment it looks like I'm fighting a losing battle :-( We're using NetOffice for project management. -joho
eww ... cerberus is something awful. the layout of their design seems
like made by a little kid with bad taste. click on a link, then stare
at the screen for a minute just to find out what happened and what
button you have to click next. very .. very un-intuitive.
N.
Friday, October 8, 2004, 4:45:33 PM, you wrote:
JH> Quoting Ted Kaczmarek
Anyone using otrs for project management? Any and all feedback welcomed.
JH> Hi there, JH> not currently. I'm having a hard time as it is convincing the people JH> here to use JH> OTRS over Cerberus/Eventum. At the moment it looks like I'm fighting a losing JH> battle :-( We're using NetOffice for project management. JH> -joho JH> _______________________________________________ JH> OTRS mailing list: otrs - Webpage: http://otrs.org/ JH> Archive: http://lists.otrs.org/pipermail/otrs JH> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs JH> Support oder Consulting für Ihr OTRS System? =>> http://www.otrs.de/
Quoting "N.R."
eww ... cerberus is something awful. the layout of their design seems like made by a little kid with bad taste. click on a link, then stare at the screen for a minute just to find out what happened and what button you have to click next. very .. very un-intuitive.
On 8-10-2004 at 9:38, Ted Kaczmarek wrote:
Anyone using otrs for project management?
I'd like to use it for project management and internal task manager, but I think it shouldn't be so much email-based. I often need to open tickets with a simple note (no external e-mail, no phone call) and without inserting an e-mail address. For example, when I need to ask something to our billing dept. I'd like to open a ticket and then move it to the billing queue. Once they've worked on it I get the ticket reassigned to me. E-mail is good for external communication, but pretty useless for internal purposes as it's just a duplicate of the ticket system from our point of view. - Alessandro
On Fri, 2004-10-08 at 16:15 +0200, Alessandro Ranellucci wrote:
On 8-10-2004 at 9:38, Ted Kaczmarek wrote:
Anyone using otrs for project management?
I'd like to use it for project management and internal task manager, but I think it shouldn't be so much email-based. I often need to open tickets with a simple note (no external e-mail, no phone call) and without inserting an e-mail address.
For example, when I need to ask something to our billing dept. I'd like to open a ticket and then move it to the billing queue. Once they've worked on it I get the ticket reassigned to me.
E-mail is good for external communication, but pretty useless for internal purposes as it's just a duplicate of the ticket system from our point of view.
- Alessandro
_______________________________________________ Valid points, but to me email is a very efficient highly reliable and self documenting medium. Just wish most people thought that way. Also prevents communication problems as well.
I get the feeling that most people have a mentality of where they need to horde what they do, so they can feel valuable or get some kind of false sense of job security, a very sad aspect of human nature. Ted
On 8-10-2004 at 10:22, Ted Kaczmarek wrote:
Valid points, but to me email is a very efficient highly reliable and self documenting medium. Just wish most people thought that way. Also prevents communication problems as well.
Yes, that's right. But often using e-mail it's hard to link messages, threads and know which issues are open and who's working on them. Also, having everything stored in a ticket system rather than in my mailbox lets other people in my team browse tickets and answers (this is important for customer support: everybody here need to know everything about our clients' issues, to avoid misunderstandings and errors). - Alessandro
Yes, we had the idea, but it looks that OTRS is a strong trouble ticketing
system rather than a complete groupware/project-management one.
However we enjoy using it to track when an employee has come to his
workplace and when he has left it (when an employee comes, he opens
a ticket, when he leaves his workplace, he closes the ticket and fills in
the tasks done by him during that day).
Of course opening a ticket is only possible if the IP of the logged-in
employee matches the one of his workstation :)
Just another 2-cent tip.
----- Original Message -----
From: "Ted Kaczmarek"
Anyone using otrs for project management?
Any and all feedback welcomed.
Ted
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting fЭr Ihr OTRS System? => http://www.otrs.de/
participants (5)
-
Alessandro Ranellucci -
Joaquim Homrighausen -
N.R. -
Ted Kaczmarek -
Teodor Georgiev