Re: [otrs] Change queue without being owner
Response to [1] (I can't reply from gmail :( now ) Ticket::Frontend::MoveSetState: did the trick [1] http://lists.otrs.org/pipermail/otrs/2009-January/025447.html
On 24/2/09 13:09, Javier Barroso wrote:
Response to [1] (I can't reply from gmail :( now ) Ticket::Frontend::MoveSetState: did the trick
[1] http://lists.otrs.org/pipermail/otrs/2009-January/025447.html
Where did you find this option? I did a search through SysConfig but was unable to find it. Thanks Steve -- Steven Carr Senior Network Security Engineer - Khipu Networks Ltd. support@khipu-networks.com - www.khipu-networks.com Secure - Compliant - Infrastructure Registered Office: Fairfax House, 15 Fulwood Place, London WC1V 6AY Registered in England. Company Number 5218573
Hi,
First, sorry, I missed this mail.
On Sat, Feb 28, 2009 at 10:34 AM, Steven Carr
On 24/2/09 13:09, Javier Barroso wrote:
Response to [1] (I can't reply from gmail :( now ) Ticket::Frontend::MoveSetState: did the trick
[1] http://lists.otrs.org/pipermail/otrs/2009-January/025447.html
Where did you find this option? I did a search through SysConfig but was unable to find it. See it at admin OTRS manual [1] at B.2.26.2
[1] ftp.otrs.org/pub/otrs/doc/doc-admin/2.0/en/pdf/otrs_admin_book.pdf Regards,
Den 24/02/2009 kl. 14.09 skrev Javier Barroso:
Response to [1] (I can't reply from gmail :( now ) Ticket::Frontend::MoveSetState: did the trick
[1] http://lists.otrs.org/pipermail/otrs/2009-January/025447.html
I tried changing it, but I'm still not able to move tickets I don't own. -- Lars
On Fri, May 1, 2009 at 2:47 PM, Lars Jørgensen
Den 24/02/2009 kl. 14.09 skrev Javier Barroso:
Response to [1] (I can't reply from gmail :( now ) Ticket::Frontend::MoveSetState: did the trick
[1] http://lists.otrs.org/pipermail/otrs/2009-January/025447.html
I tried changing it, but I'm still not able to move tickets I don't own.
This option is for not taking owner the ticket when you are changing it from a queue to another. (Or at least I think so) Regards,
participants (3)
-
Javier Barroso -
Lars Jørgensen -
Steven Carr