I have set up OTRS on a WIN 2000 Server machine. Email is set up via SMTP. I can send out ticket-emails to users, but if a customer creates a new account (through customer.pl) the username and password are NOT sent by email. Also if the user asks for a new password, the feedback on the screen says, that a new password has been sent, but it hasn't. What could that be? Thanks Olivier P.S. How can I delete a customer that has set himself up an account?