I get this error when ever I close tickets. The tickets end up being closed, but in a locked status. Does anyone have any ideas on why this is happening? Software error: Unknown encoding '' at /opt/otrs//Kernel/System/Email.pm line 255 For help, please send mail to the webmaster (root@localhost), giving this error message and the time and date of the error.
Maurice James Ny wrote:
I get this error when ever I close tickets. The tickets end up being closed, but in a locked status. Does anyone have any ideas on why this is happening?
*Software error:*
Unknown encoding '' at /opt/otrs//Kernel/System/Email.pm line 255
For help, please send mail to the webmaster (root@localhost mailto:root@localhost), giving this error message and the time and date of the error.
What version of OTRS are you running? What charset are you using? Nils Breunese.
I'm using the default character set 8859-1 running OTRS 2.1.7 on Red Hat EL4 This is out of my Apache log [Thu May 10 13:49:57 2007] [error] [Thu May 10 13:49:57 2007] -e: Unknown encoding '' at /opt/otrs//Kernel/System/Email.pm line 255\n -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Breunese (Lemonbit Internet) Sent: Friday, May 11, 2007 4:36 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Error when closing tickets Maurice James Ny wrote:
I get this error when ever I close tickets. The tickets end up being closed, but in a locked status. Does anyone have any ideas on why this is happening?
*Software error:*
Unknown encoding '' at /opt/otrs//Kernel/System/Email.pm line 255
For help, please send mail to the webmaster (root@localhost mailto:root@localhost), giving this error message and the time and date of the error.
What version of OTRS are you running? What charset are you using? Nils Breunese.
Maurice: Were you able to resolve this error? I am experiencing the same error now running OTRS 2.1.7. It seems to come and go at random. Michael Bush ---------- Software error: Unknown encoding '' at ../..//Kernel/System/Email.pm line 255 ---------- Maurice James Ny wrote:
I'm using the default character set 8859-1 running OTRS 2.1.7 on Red Hat EL4
This is out of my Apache log
[Thu May 10 13:49:57 2007] [error] [Thu May 10 13:49:57 2007] -e: Unknown encoding '' at /opt/otrs//Kernel/System/Email.pm line 255\n
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Breunese (Lemonbit Internet) Sent: Friday, May 11, 2007 4:36 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Error when closing tickets
Maurice James Ny wrote:
I get this error when ever I close tickets. The tickets end up being closed, but in a locked status. Does anyone have any ideas on why this is happening?
*Software error:*
Unknown encoding '' at /opt/otrs//Kernel/System/Email.pm line 255
For help, please send mail to the webmaster (root@localhost mailto:root@localhost), giving this error message and the time and date of the error.
What version of OTRS are you running? What charset are you using?
Nils Breunese.
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
It might sound crazy, but I removed the line of code from Email.pm that the error is referring to and it solved it. I logged into the CVS and compared Email.pm from this version of OTRS 2.1.7 to the last version that I was using 2.1.5. Look at the following link: http://cvs.otrs.org/viewvc.cgi/otrs/Kernel/System/Email.pm?view=diff&r1=1.20 %3Arel-2_1_5&tr1=1.27&r2=1.20.2.1%3Arel-2_1_7&tr2=1.1&diff_format=h When the page comes up scroll down to line 256 and you will see the difference. I hope this works for you. -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michael Bush Sent: Wednesday, May 23, 2007 10:23 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Error when closing tickets Maurice: Were you able to resolve this error? I am experiencing the same error now running OTRS 2.1.7. It seems to come and go at random. Michael Bush ---------- Software error: Unknown encoding '' at ../..//Kernel/System/Email.pm line 255 ---------- Maurice James Ny wrote:
I'm using the default character set 8859-1 running OTRS 2.1.7 on Red Hat EL4
This is out of my Apache log
[Thu May 10 13:49:57 2007] [error] [Thu May 10 13:49:57 2007] -e: Unknown encoding '' at /opt/otrs//Kernel/System/Email.pm line 255\n
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Breunese (Lemonbit Internet) Sent: Friday, May 11, 2007 4:36 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Error when closing tickets
Maurice James Ny wrote:
I get this error when ever I close tickets. The tickets end up being closed, but in a locked status. Does anyone have any ideas on why this is happening?
*Software error:*
Unknown encoding '' at /opt/otrs//Kernel/System/Email.pm line 255
For help, please send mail to the webmaster (root@localhost mailto:root@localhost), giving this error message and the time and date of the error.
What version of OTRS are you running? What charset are you using?
Nils Breunese.
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
I consistently get the OTRS error below when closing tickets. Any ideas what might be causing the error and how to resolve it? Michael Bush OTRS Message below: Software error: Unknown encoding '' at ../..//Kernel/System/Email.pm line 255
I answered this question last week. Here it is again: Try to search the archives there may be more answers. This one worked for me. *************************************************************************** It might sound crazy, but I removed the line of code from Email.pm that the error is referring to and it solved it. I logged into the CVS and compared Email.pm from this version of OTRS 2.1.7 to the last version that I was using 2.1.5. Look at the following link: http://cvs.otrs.org/viewvc.cgi/otrs/Kernel/System/Email.pm?view=diff&r1=1.20 %3Arel-2_1_5&tr1=1.27&r2=1.20.2.1%3Arel-2_1_7&tr2=1.1&diff_format=h When the page comes up scroll down to line 256 and you will see the difference. I hope this works for you. **************************************************************************** -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michael Bush Sent: Wednesday, May 30, 2007 8:05 AM To: User questions and discussions about OTRS.org Subject: [otrs] Error when closing tickets I consistently get the OTRS error below when closing tickets. Any ideas what might be causing the error and how to resolve it? Michael Bush OTRS Message below: Software error: Unknown encoding '' at ../..//Kernel/System/Email.pm line 255 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Maurice: Sorry, I missed your reply. Thank you! Michael Maurice James Ny wrote:
I answered this question last week. Here it is again: Try to search the archives there may be more answers. This one worked for me.
*************************************************************************** It might sound crazy, but I removed the line of code from Email.pm that the error is referring to and it solved it. I logged into the CVS and compared Email.pm from this version of OTRS 2.1.7 to the last version that I was using 2.1.5. Look at the following link: http://cvs.otrs.org/viewvc.cgi/otrs/Kernel/System/Email.pm?view=diff&r1=1.20 %3Arel-2_1_5&tr1=1.27&r2=1.20.2.1%3Arel-2_1_7&tr2=1.1&diff_format=h
When the page comes up scroll down to line 256 and you will see the difference. I hope this works for you.
****************************************************************************
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michael Bush Sent: Wednesday, May 30, 2007 8:05 AM To: User questions and discussions about OTRS.org Subject: [otrs] Error when closing tickets
I consistently get the OTRS error below when closing tickets. Any ideas what might be causing the error and how to resolve it?
Michael Bush
OTRS Message below:
Software error:
Unknown encoding '' at ../..//Kernel/System/Email.pm line 255
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
participants (3)
-
Maurice James Ny -
Michael Bush -
Nils Breunese (Lemonbit Internet)