I want that customer read note of ticket. Actually they only see email. Any idea? . . . . . . . . . . . . . . . . . . . Mario Tonin mario.tonin@battistolli.it mailto:mario.tonin@battistolli.it B.T.V. s.p.a.- Sistemi Informativi Via Luca della Robbia 60 36100 - Vicenza - Italy w http://www.battistolli.it http://www.battistolli.it/
I have done it on one site, but it requires a customization of the
OTRS Agent interface.
Regards,
Umberto
On 11/28/06, VI - Mario Tonin
I want that customer read note of ticket. Actually they only see email. Any idea?
. . . . . . . . . . . . . . . . . . .
Mario Tonin
mario.tonin@battistolli.it
B.T.V. s.p.a.– Sistemi Informativi
Via Luca della Robbia 60
36100 – Vicenza – Italy
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Hi Mario, VI - Mario Tonin schrieb:
I want that customer read note of ticket. Actually they only see email. Any idea?
Customers can see all articles (of their tickets) that don't include "int" within the article-type-name. E.g. you have to compose the note as "note-external", then this note will be displayed for the customer. Perhaps, you have to configure the AddNote-site to give the possibility to change the article-type to something else but note-internal. Bye, Alex
participants (3)
-
Alexander Scholler -
Umberto Nicoletti -
VI - Mario Tonin