I am using the Delete tickets option option in order to clear the Spam messages our antispam filters. In the OTRS manual is written: "Example for Kernel/Config/GenericAgent.pm [...] # -- # [name of job] -> close and delete all tickets in queue delete # -- 'delete' => { # get all tickets with this properties Queue => 'delete', States => ['new', 'open'], Locks => ['unlock'], # new ticket properties (no option is required, use just the options # witch should be changed!) New => { # DELETE! Delete => 1, }, }, [...]" I would like to know what really happens in the DB when Delete => 1. Only the records in the ticket table are deleted? What about the article table? Thanks, Daniel -- This message was scanned for spam and viruses by BitDefender. For more information please visit http://www.bitdefender.com/