OTRS licensing terms for code changes
Hi, We are going to use OTRS 2.4 as ticketing system for one of our product. I have some requirements in the OTRS agent login GUI. 1. Updating Ticket Last Updated Time When there is any customer reply. 2. Sort the Agent Ticket Queue View By Last Updated Time. I found the following link in the forum which is helpful for my requirment. http://www.mail-archive.com/otrs@otrs.org/msg23627.html But, the post suggests a few code changes in the otrs core files like ticket.pm and article.pm etc. I want to know what is the licensing terms regarding any code changes. I went thru the AGPL license text and didnt understand much clearly. I also searched the otrs forums and mailing list and cudnt find anything related to licensing. And the OTRS 2.4 admin manual talks only about the documentaion changes under the section 'GNU Free Documentation Licensehttp://doc.otrs.org/2.4/en/html/a37108.html' and not about the Code modifications. Can you please advice me about the action required for code modifications as per the AGPL licensing terms. I need this help urgently. Thanks in advance. Regards, Lalitha.
Lalitha wrote :
But, the post suggests a few code changes in the otrs core files like ticket.pm http://ticket.pm and article.pm http://article.pm etc. I want to know what is the licensing terms regarding any code changes. I went thru the AGPL license text and didnt understand much clearly. I also searched the otrs forums and mailing list and cudnt find anything related to licensing.
Hi Lalitha, does this wikipedia article help you ? http://en.wikipedia.org/wiki/Affero_General_Public_License If not, have you any specific questions ? Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de
Hi Alexander,
Thanks for the answer. However, that page does not make any real mention of
how to comply with the licensing terms when you make changes. There seems to
be some wording in the AGPL license that one must not alter any download
links. However, as far as I can tell:
a) public facing OTRS web pages have no download links on them. Do we
need to add one to it?
b) This isn’t really clear when interacting through OTRS via SOAP/Web
services… Do we need to on the client side also make mention of OTRS and
provide a download link as required?
I just want to abide by the OTRS licensing terms, and was hoping you would
be able to help since it is your project.
Thanks, all help is appreciated.
Regards,
Lalitha.
---------- Forwarded message ----------
From: Alexander Halle
But, the post suggests a few code changes in the otrs core files like ticket.pm http://ticket.pm and article.pm http://article.pm etc. I want to know what is the licensing terms regarding any code changes.
I went thru the AGPL license text and didnt understand much clearly. I also searched the otrs forums and mailing list and cudnt find anything related to licensing.
Hi Lalitha, does this wikipedia article help you ? http://en.wikipedia.org/wiki/Affero_General_Public_License If not, have you any specific questions ? Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
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Lalitha