Hi Ryan,

I'm having trouble editing my configuration files. I've read the developers manuals and am following their directions. For example --

I set ConfigItem CustomerPreferencesGroups###Language to Valid="0" Where did you set this config option? Yet the box still displays on my customers' preference page. I removed the ConfigItem completely, also to no avail. Yet these are the only files in the entire OTRS system, including the DB, that seem to have the words "frontend language" in them.

Am I missing something completely? Like, do I need to be changing these config options from a perl prompt?

Any help is appreciated! When you look in the admin web interface under the menu sysconfig, the setting should be Key=Activ Content=0. I have confirmed that this setting will remove the users language preference. Can you check your Key => Value pair again for correctness? Which version are you using?

-- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann