Hi, ich have a problem to configure my apache2 to run otrs 2.0 probably as a subdomain on a virtual name based host. I searched google and the user list a lot, but none solution worked for me. I use Apache2.0 prefork running together with plesk. I created the subdomain within plesk and editied the vhost.conf file for the subdomain as follows: It gets included from a central httpd.include file generated by plesk - thats is why here is no virtalhost directive. I can access otrs without problems - but none of the images or icons are shown. - the alias otrs-web does not work... <snip> UseCanonicalName Off DocumentRoot /opt/otrs/ ServerName otrs.mydomain.de:80 ServerAdmin E-mail Protected ErrorLog /var/log/httpd/otrs_error.log CustomLog /var/log/httpd/otrs_access.log combined Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/" ScriptAlias / "/opt/otrs/bin/cgi-bin/" Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl PerlModule Apache::Reload PerlInitHandler Apache::Reload ErrorDocument 403 /index.pl AllowOverride None Options +ExecCGI SetHandler perl-script PerlHandler ModPerl::Registry PerlResponseHandler ModPerl::Registry PerlOptions +ParseHeaders PerlSendHeader On PerlSetupEnv On Order allow,deny Allow from all DirectoryIndex index.pl </Location> ErrorDocument 403 /index.pl AllowOverride None Options +ExecCGI -Includes Order allow,deny Allow from all DirectoryIndex index.pl </Directory> AllowOverride None Order allow,deny Allow from all </Directory> </snip> Thank you very much for any suggestions and ideas... Philip