Often, when talking on the phone with a client, or talking about a ticket with a co-worker, you want fast access to that ticket. OTRS is missing a feature to quickly 'jump' to a ticket# or client#. In other ticket management systems I find a "Jump to Ticket#" feature (a text field in the upper right). It might be a good idea to expand the Jump to Ticket# feature with a Jump to ClientID feature, since handling multiple tickets per clients can be quite awesome with OTRS. Please let me know what you think about it. Best regards, Pim Rupert