Hi, Yea it works. Thanks a lot. Serbulent 2007/12/6, Gabriele D'Andrea :

Hi, as far as I remember, customers can open ticket only in the queues they belong to, so if customer X can only see queue XCompTickets, it can only open new tickets in that queue. You need to configure it at queue level (create a group XGroup which is assigne to XCompTickets, and insert all X users in that group).

If it isn't so, then disregard this mail, I just don't remember cause my system is now configured differently ;)

----- Original Message ----- From: "Serbulent UNSAL" To: Sent: Wednesday, December 05, 2007 2:31 PM Subject: [otrs] Customizing TO: section of custumer frontend

...

Hi all,

We are a development team from Turkey. We gave support to various customers and we would like that customize TO: section at customer frontend at new ticket section.

For example customer X can only see and submit ticket to XCompTickets queue and customer Y can only see and submit ticket to YCompTickets queue.

Can it be done ? Or we make a new feature request to development team ?

Thanks in advance. Serbulent UNSAL _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

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