Problem When reply a ticket after upgdrade 2.0.3 to 2.2.1
Hello, I did a meticulous comparison between my installation of otrs 2.2.1 and a well working one of otrs 2.0.3. I changed the owners and permissions of ALL otrs files and directories that were not the same as the 2.0.3 version. But nothing changed. I still have the "You need permissions!" message. Any other idea?
Check your permissions on the main otrs directory and make sure that user/group have read/write and it's propagated all the way down the tree Jonathan Larsen
Mountain West Heart Center IT Dept it@heartslc.com 801.270.4108
Hello,
I just upgraded OTRS from versión 2.0.3 to 2.2.1, but I can't replay a ticket because I get the Mensaje: You need permissions!. I even created a new user, gave it all permissions, assigned all the queues but still can't reply a Ticket. I looked on the mail list.... And I found a similar topic, but didn't help my case.... Any ideas of what could be happening? >
Thanks...
Carlos Andrés Cardona | Analista de Informática | Centro de Tecnologías de Información y Comunicación Universidad Pontificia Bolivariana | Circular 1 No. 70-01, Bloque 9 Of.210. | Medellín, COLOMBIA Tel: +57(4)415 90 06 | Ext. 7411 carlos.cardona@upb.edu.co mailto:carlos.cardona@upb.edu.co | www.upb.edu.co http://www.upb.edu.co/
Carlos A Cardona Gomez wrote:
I did a meticulous comparison between my installation of otrs 2.2.1 and a well working one of otrs 2.0.3. I changed the owners and permissions of ALL otrs files and directories that were not the same as the 2.0.3 version. But nothing changed. I still have the "You need permissions!" message.
Any other idea?
I don't think that error message is referring to file permissions, but rather permissions in OTRS. Nils Breunese.
My Googe-fu said it was something to do with perl module permissions.
What is the full complete error message?
-will
On 8/8/07, Nils Breunese (Lemonbit)
Carlos A Cardona Gomez wrote:
I did a meticulous comparison between my installation of otrs 2.2.1 and a well working one of otrs 2.0.3. I changed the owners and permissions of ALL otrs files and directories that were not the same as the 2.0.3 version. But nothing changed. I still have the "You need permissions!" message.
Any other idea?
I don't think that error message is referring to file permissions, but rather permissions in OTRS.
Nils Breunese.
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participants (3)
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Carlos A Cardona Gomez -
Nils Breunese (Lemonbit) -
will