All outgoing mail is already archived. Unless you want to archive notifications, etc, all other email pertinent to the ticket is in the database as an article attached to that ticket. ----- Jack Doyle, Network+ Systems Operations Specialist Lewis-Gale Clinic Information Systems -----Original Message----- From: David Hoskin [mailto:dhoskin@ebia.com] Sent: Friday, February 25, 2005 10:16 AM To: otrs@otrs.org Subject: [otrs] Adding a bcc entry for all outgoing mail Excuse me if this has been asked before - what is the "best practice" for having all OUTGOING mail from otrs going (via a bcc line) to an "archive" mailbox. Or another way of asking is - which form can I edit to accomplish this? David Hoskin _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/