Salut, when I try to access my http//mydomain/otrs I get the following error messages: [Tue Aug 26 17:24:00 2003] -e: Apache::Reload: Can't locate /var/home/otrs/Kernel/Config/Defaults.pm [Tue Aug 26 17:24:00 2003] -e: Apache::Reload: Can't locate /var/home/otrs/Kernel/Modules/AgentOwner.pm [Tue Aug 26 17:24:00 2003] -e: Apache::Reload: Can't locate /var/home/otrs/Kernel/Modules/AdminGroup.pm [Tue Aug 26 17:24:00 2003] -e: Apache::Reload: Can't locate /var/home/otrs/Kernel/System/User/Preferences/DB.pm [Tue Aug 26 17:24:00 2003] -e: Apache::Reload: Can't locate /var/home/otrs/Kernel/System/Auth.pm But the files are there (and I think they have the right permissions): -rw-r--r-- 1 otrs apache 64026 Jul 13 21:23 /var/home/otrs/Kernel/Config/Defaults.pm I also get: [Tue Aug 26 18:32:03 2003] [error] [client 192.168.0.222] (13)Permission denied: access to /otrs/ denied Any ideas? I used the apache2 configuration files that were aupplied with the otrs archive. I have just changed the paths. Thanks, Jens
Hi Jens, On Tue, Aug 26, 2003 at 05:48:24PM +0200, Jens Dobberthin wrote:
when I try to access my http//mydomain/otrs I get the following error messages:
[Tue Aug 26 17:24:00 2003] -e: Apache::Reload: Can't locate /var/home/otrs/Kernel/Config/Defaults.pm [Tue Aug 26 17:24:00 2003] -e: Apache::Reload: Can't locate /var/home/otrs/Kernel/Modules/AgentOwner.pm [Tue Aug 26 17:24:00 2003] -e: Apache::Reload: Can't locate /var/home/otrs/Kernel/Modules/AdminGroup.pm [Tue Aug 26 17:24:00 2003] -e: Apache::Reload: Can't locate /var/home/otrs/Kernel/System/User/Preferences/DB.pm [Tue Aug 26 17:24:00 2003] -e: Apache::Reload: Can't locate /var/home/otrs/Kernel/System/Auth.pm
But the files are there (and I think they have the right permissions): -rw-r--r-- 1 otrs apache 64026 Jul 13 21:23 /var/home/otrs/Kernel/Config/Defaults.pm
I also get: [Tue Aug 26 18:32:03 2003] [error] [client 192.168.0.222] (13)Permission denied: access to /otrs/ denied
Any ideas? I used the apache2 configuration files that were aupplied with the otrs archive. I have just changed the paths.
If you use the $OTRS_HOME/scripts/apache2-perl-startup.pl then you need to change the use lib path to "/var/home/otrs/" and "/var/home/otrs/Kernel/cpan-lib". Or, is it working if you use OTRS ind /opt/otrs? PS: Try to access "http//mydomain/otrs/index.pl".
Thanks, Jens
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- esanta: 8:57pm up 5 days 22:14, 7 users, load average: 0.65, 0.49, 0.36
In fact, I changed all paths (even the ones in apache2-perl-startup.pl). But it didn't work. Finally I've installed all in /opt/otrs and I had some less problems. Additionally I had to create some links in /home/httpd/htdocs pointing to /opt/otrs.../cgi-bin and /opt/otrs/var/httpd/htdocs/. Jens. Am Mit, 2003-08-27 um 21.01 schrieb Martin Edenhofer:
Hi Jens,
On Tue, Aug 26, 2003 at 05:48:24PM +0200, Jens Dobberthin wrote:
when I try to access my http//mydomain/otrs I get the following error messages:
[Tue Aug 26 17:24:00 2003] -e: Apache::Reload: Can't locate /var/home/otrs/Kernel/Config/Defaults.pm [Tue Aug 26 17:24:00 2003] -e: Apache::Reload: Can't locate /var/home/otrs/Kernel/Modules/AgentOwner.pm [Tue Aug 26 17:24:00 2003] -e: Apache::Reload: Can't locate /var/home/otrs/Kernel/Modules/AdminGroup.pm [Tue Aug 26 17:24:00 2003] -e: Apache::Reload: Can't locate /var/home/otrs/Kernel/System/User/Preferences/DB.pm [Tue Aug 26 17:24:00 2003] -e: Apache::Reload: Can't locate /var/home/otrs/Kernel/System/Auth.pm
But the files are there (and I think they have the right permissions): -rw-r--r-- 1 otrs apache 64026 Jul 13 21:23 /var/home/otrs/Kernel/Config/Defaults.pm
I also get: [Tue Aug 26 18:32:03 2003] [error] [client 192.168.0.222] (13)Permission denied: access to /otrs/ denied
Any ideas? I used the apache2 configuration files that were aupplied with the otrs archive. I have just changed the paths.
If you use the $OTRS_HOME/scripts/apache2-perl-startup.pl then you need to change the use lib path to "/var/home/otrs/" and "/var/home/otrs/Kernel/cpan-lib".
Or, is it working if you use OTRS ind /opt/otrs?
PS: Try to access "http//mydomain/otrs/index.pl".
Thanks, Jens
Martin
-- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- esanta: 8:57pm up 5 days 22:14, 7 users, load average: 0.65, 0.49, 0.36
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participants (2)
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Jens Dobberthin -
Martin Edenhofer